Terms & Conditions

Wirely Connect SMS Terms & Conditions

Program: Optional one-to-one customer-support messages, replies to your inquiries, and updates about your account or requested services from Wirely Connect at 440.444.3434. This program does not send marketing or promotional texts.

How texting starts: When you text 440.444.3434 from your own mobile number, you are asking us to text you back at that number about your message, including replies, related customer-support messages, and updates about your account or requested services. No keyword is needed. Details are at wirelyconnect.com/text-support. Website inquiry and support forms, phone-number entry, and third-party referrals do not enroll you in SMS. Texting is optional, and consent is not a condition of purchase.

How to opt out: Reply STOP at any time to opt out. STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, REVOKE and OPT OUT also work. After you opt out, no further texts will be sent unless you opt back in by replying START, UNSTOP or SUBSCRIBE.

Frequency and charges: Message frequency varies. Message and data rates may apply.

Help: Reply HELP for help or email support@wirelyconnect.com. You can also use our support form or chat with Aurora.

Messages may be delayed or unavailable. Do not use text messaging for emergencies or send passwords, account PINs, or payment-card information. Carriers are not liable for delayed or undelivered messages.

Privacy: Read our Privacy Policy for how we handle mobile numbers, conversations, and consent information.

Website information

Information on this website describes Wirely Connect services at a general level. Availability and specific service commitments are set out in a separate agreement when you become a customer.

Monthly support plans. Online monthly support plans are billed on the 1st of each month, with a prorated first month, and have a 6-month minimum paid term before continuing month to month. Canceling requires 30 days’ written notice, and payments are non-refundable with no proration, except as the agreement states. The full terms are in the Monthly One Talk Support Agreement, which controls for those plans.

For questions about these terms, email support@wirelyconnect.com.