How can we help?
Pick an option below. We’ll follow up by email.
Pick what you need
The details you submit go to Wirely Connect through Zoho Desk so we can respond to your support request.
Need help with your account?
Sign in with an email listed on your Wirely customer account. We’ll check whether you’re within your included support (nine calendar months from when we received your request) or have active monthly coverage, then connect your request to the right business.
Sign in to request support →Have your phone model and device ID handy. Once you’re in, you’ll also see your support end date and port date (if scheduled).
Got a quick question?
Aurora can answer common setup and troubleshooting questions. Pick the chat option when the help panel opens. For anything about your account, send a request above.
Prefer texting? Text or call (440) 444-3434.
Msg & data rates may apply. Reply STOP to opt out, HELP for help.
Optional text support
You can text us at 440.444.3434 about your phones, your account or a request. Rather not text? Use our support form, chat with Aurora or email support@wirelyconnect.com.
When you text us, you’re asking us to text you back at that number about your message, including replies to your questions and related support, account and service updates. This number is for support conversations only. Text us anytime to start a conversation; no keyword needed. Message frequency varies. Message and data rates may apply. Reply STOP to opt out (or a similar word like UNSUBSCRIBE or CANCEL). Reply HELP for help or email support@wirelyconnect.com.
Texting is optional. Consent is not a condition of purchase. We never send marketing or promotional texts from this number. Giving us your phone number on a website form or through a referral does not sign you up for texts.
Check your network before setup
Run the Wirely Connection Check to see if your internet is ready for One Talk. You’ll get plain-language results and a report you can share with us.
Run Wirely Connection Check ↗The test measures a snapshot of this connection. Phone ports require IT verification; the advanced Verizon tool is linked inside. Run the check at each business location.
Network details for your IT team
One Talk desk phones
- 443 / HTTPS — device configuration
- 5061 / SIP over TLS — signaling
- 1024–47383 / SRTP — voice and video media
- 123 / NTP — network time, if it is not supplied by DHCP option 42
Mobile and desktop apps on Wi-Fi or Ethernet
- 444 / HTTPS — configuration and authentication
- 443 / HTTPS and MQTT — 911 provisioning, signaling and messaging
- 5061 / SIP over TLS — signaling
- 1024–47383 / SRTP — voice and video media
- 143 / TCP — visual voicemail where used
Allow the services needed for the devices and features you use; your IT team should check direction, destinations, and current Verizon requirements. Verizon also recommends disabling SIP ALG and SIP transformations, using consistent NAT, and setting UDP timeout to at least 120 seconds. See Verizon's full network requirements ↗